Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Government Letters Regarding Shielding and Isolation
- New
31/03/2020
We have had many inquiries about the letters sent to some patients regarding their need to isolate. Please find below a link to the Government guidance. This guidance covers the whole of the UK population and not just those who have been sent a le Read more
West Berkshire Council - Coronavirus Health Advice
- New
30/03/2020
Find information about community support and the Council's services during the coronavirus pandemic, as well as useful health advice during these times. Website: info.westberks.gov.uk/coronavirus-residents-health Read more
26th March 2020 - Daily Update Regarding Coronavirus Covid-19
- New
26/03/2020
Please do not come to the surgery unless you have a booked appointment. We are taking medication requests over the telephone for the duration of the crisis. You will have to nominate a pharmacy from where you will need to arrange for the medicatio Read more
Wellbeing Newsletter - Covid-19 Edition
- New
23/03/2020
Please view the newsletter for information on: Coronavirus symptoms What can you do to stay well Looking after your mental wellbeing and much more Read more
Request for medical certification from absence of work related to the Covid-19 pandemic
- New
23/03/2020
Download a Fit note for Covid 19 here. Read more
Coronavirus Update: Face to face appointments limited
- New
16/03/2020
Dear Patients, Following instructions from NHS England, at the present time we are limiting footfall through the surgery, so those appointments that can only be managed face to face should come in. Therefore, all GP and some nursing appointments ( Read more
Coronavirus advice from NHS111 online
- New
09/03/2020
Read more
Healthy Activities in Caversham and Emmer Green
14/02/2020
New vacancy
31/01/2020
To All Patients Wishing to Register at Balmore Park Surgery
- New
30/12/2019
Balmore Park Surgery is closed to ALL new patient registrations until further notice. This is in the interest of patient safety. Both Emmer Green and Sonning Common Surgeries are open to new registrations. We apologise for any inconvenience cau Read more
NHS Travel Vaccines
11/12/2019
Important Information
07/10/2019
Letter to our patients
07/10/2019
Flu Season 2019 - 2020
23/08/2019
Children's blood tests now at Royal Berkshire Hospital
10/04/2019
Hay Fever
07/03/2019
NHS changes to prescribing over the counter medicines
15/10/2018
Extended GP access during evenings and weekends
02/10/2018

Balmore Park Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Balmore Park Surgery

News

Balmore Park Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Balmore Park Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):